Return policy
Return policy - Watch Her
1. General
Watch Her, Cheval Republic Oy side business name, wants to make sure you are satisfied with your purchases. We offer our customers the opportunity to return the products within 14 days of receiving them in accordance with the Finnish Consumer Protection Act.
2. Right of return
You have the right to cancel your order and return the product you purchased within 14 days of receiving the product. The right of return only applies to products that are unused and in their original condition, in their original packaging.
3. Conditions of return
The product to be returned must be:
- Unused and in original condition
- In its original packaging with all accessories and instructions
4. Making a return
If you want to return a product, follow these steps:
- Please contact our customer service via email at info.watchher@gmail.com before returning the product. In your message, state the order number, the reason for the return and your contact information.
- Carefully pack the product in its original packaging, including all original accessories and instructions.
- Send the returned product to the following address:
Cheval Republic Oy / Watch Her, Opiskelijankatu 31 b 69 33720 Tampere
5. Return costs
The customer is responsible for the return costs himself, i.e. for the amount of a postage stamp (€2.50).
6. Refunds
We will refund the price of the returned product as soon as possible after we have received and inspected the returned product. The refund is paid using the same payment method you used for the original purchase.
7. Complaints
If you receive a faulty or incorrect product, please contact us immediately at info.watchher@gmail.com . In your message, state the order number, the nature of the fault or error, and your contact information. We give instructions for returning the product and deliver a new product instead or refund the purchase price.
8. Contact
If you have any questions about our return policy, please contact us by email at info.watchher@gmail.com .
Watch Her (Cheval Republic Oy)
Postal address: Opiskelijankatu 31 b 69 33720 Tampere
Social security number: 3351259-8
We reserve the right to change this return policy. Changes will take effect when they are posted on our website. We recommend checking the return policy regularly.